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AAFMAA Blog

Our Military Mortgage Advisors (MMAs) Go the Extra Mile

2021-06-07

AAFMAA Mortgage Services LLC (AMS) calls our loan officers “Military Mortgage Advisors” (or MMAs) because they’re not your run-of-the-mill bank or mortgage company employees.

They've been highly trained to serve the mortgage needs of military servicemembers and Veterans. In fact, many have served themselves or are military spouses. In other words, they know what it’s like to PCS across the country or around the world, and that you need a trusted partner to help you through the home mortgage or refinance process.

We've asked one of our top-producing MMAs, Beth Dozier in Virginia Beach, to share her thoughts on why you should work with an experienced AMS MMA on your next home loan. 

Beth joined AMS in August 2020, and has proven herself a dynamo in helping our Members understand the mortgage process, improve their credit when needed, and close on the home of their dreams. See what you think of her three reasons to use an MMA for your next loan: 

1. Our reputation. When you're PCSing and buying a home, you need a great team to support you. Ask around. Many of the people you serve with may have used AMS for thier home purchase mortgage or refinance. "At least one loan a month comes from my referral network, customers I've helped in the past who have given my contact informaiton to the new buyer," says Dozier. 

2. Our communication style. Dozier communicates regularly with her clients during the loan process to make sure they understand what’s happening behind the scenes and what they’ll need to do next. “This is the largest financial transaction many people will ever make, and I want to be sure I’m with them at every step so there are no ‘surprises’.” After the close, she sends a personal note and stays in touch. “It’s just in my DNA. I truly care how they’re doing.”

3. Our dedication to the customer experience. MMAs like Dozier go “above and beyond” when it comes to customer service — during the loan process and after the close. She’s counseled Members on how to get blemishes corrected in their credit reports or how to raise their credit score. “We take the time to get to know each Member and help them through whatever credit challenge they have to help them achieve their goals,” she says.

We’re Here to Help

If you’re not certain about whether or not it’s the right time to purchase a home, or refinance your existing mortgage, please contact AMS online today or give us a call at (877) 387-6856. One of our Military Mortgage Advisors, who are licensed Mortgage Loan Originators, will be happy to provide you with an honest and fair comparison of your mortgage options, including a wide range of low-rate and low-cost mortgages designed to meet your needs.

Ensuring existing and prospective AAFMAA Members obtain the best mortgage possible is our mission. Get your free mortgage assessment today!