Updated: January 1, 2022
At AAFMAA, we understand the severe impact that the historic Hurricanes Harvey and Irma have had on some of our Members. In addition, we recognize that for those affected, the well-being of you and your family is top priority. If you need any assistance regarding your policy, please contact our Policy Services staff at (800) 336-4538 or by email at [email protected].
Need our help? Our staff can update your address or phone number if you are away from home. If you are concerned about avoiding a policy lapse, we can set up electronic access or recurring payments so your policy remains current. The grace period for AAFMAA’s life insurance policies, as stated in your terms in conditions, is 61 days, which is longer than that of most companies. On a case-by-case basis we may be able to extend that grace period in extenuating circumstances.
Need some extra funds? If you have a whole life insurance policy, you may be able to borrow up to 75 percent of the cash value of the policy. This could provide immediately available funds while you are waiting for money from property insurance or the federal government. The current crediting rate for value added whole life policies is 4.5% and the interest rate that AAFMAA charges on loans is just one percent more—5.5% percent for any policy loans. Call Policy Services at (800) 336-4538 and we can explain the options that you have.
Want to protect your files? AAFMAA has a digital vault in which we will securely store a copy of all of your important records. That way as you are moving or if your original documents are destroyed, we can help provide copies so you can replace files that are lost. At a minimum, you should keep the following records on file with AAFMAA in the Digital Vault.
· DD Form 214
· VA Disability Awards
· Latest/Final LES/Retired Pay Statement
· Marriage/Divorce Documents
· Birth Certificates (and death certificate, if applicable)
To access or store your documents in AAFMAA’s digital vault, log into the Member Center and select “My Documents,” and then “Digital Vault.”
Your AAFMAA life insurance policy provides protection for those you love. We stand ready to assist you as we can to keep that protection in force.