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Could you use some additional funds to help cover the cost of upcoming expenses? The CAP Loan is a benefit of being an Armed Forces Mutual Member that can provide you with $5,000 at 2.5% interest for 5 years.*
Look below for answers to our most frequently asked questions about the program. If you can’t find the information you’re looking for here, let us know. We’ll be happy to assist you at 877-398-2263.
The Armed Forces Mutual Career Assistance Program (CAP) Loan is a low-interest loan to help military members cover expenses related to professional development, career transition, or other financial needs — including using it to invest in your future. You’ll benefit from affordable financing with flexible repayment terms, and it’s easy to get.
The CAP Loan is an exclusive Armed Forces Mutual Member benefit that offers:
*Subject to credit verification.
The choice is yours, but you might use your CAP Loan to pay for:
To receive a CAP Loan, you must meet the eligibility requirements below:
Once you’ve submitted your completed application and ensured you have met the requirements cited above, Armed Forces Mutual will complete the following:
We’re sorry, but no. All payments must be made by allotment or EZPay bank draft. The CAP Loan is an unsecured loan that relies on a scheduled payment stream to keep the costs of the program low, and our history has demonstrated a greater loan success rate with established allotments and EZPay bank drafts.
We’re sorry, but no. The CAP Loan is an unsecured loan that relies on a scheduled payment stream to keep the costs of the program low. Our history has demonstrated a greater loan success rate with established allotments and EZPay bank drafts.
The CAP Loan is a benefit of Armed Forces Mutual Membership. You become a Member by obtaining an Armed Forces Mutual life insurance policy, a process that sometimes requires a detailed review of your medical history. You can review Armed Forces Mutual’s life insurance policies here: aafmaa.com/life
Your CAP Loan will be deposited into your AFB account by the second business day of the month that we receive your first allotment payment, or by the 18th of the month that your bank account was successfully drafted. We will notify you by email when the deposit is wired to AFB. Please ensure the email in your Armed Forces Mutual account is up to date in the Member Center.
We will notify you by email when the deposit is wired to AFB. Please ensure the email in your Armed Forces Mutual account is up to date in the Member Center.
Depending on your questions, you’ll want to reach out either to Armed Forces Mutual or AFB.
Missing a deadline is likely the reason your loan is taking longer to process.
Once you have successfully paid off your first CAP Loan, please call us to determine whether you are eligible for a second Armed Forces Mutual CAP Loan opportunity. Note that even if you pay off your current CAP Loan early, you must wait 48 months before reapplying.
Yes! Spouses are eligible for the same products as our Members at the same low rates. Your eligible children can also take advantage of our term or whole life products. Some of our policies are designed specifically for children and grandchildren. Please contact us at 877-398-2263 to learn more.
Unfortunately not. The CAP loan is a benefit of membership limited to the eligibility criteria listed above.
You will receive your allotment instructions once your application is approved, your Armed Forces Mutual policy is issued, and your first premium payment toward your CAP Loan is collected.
The Defense Finance and Accounting Service (DFAS) does not permit servicemembers to start (or possibly change) life insurance allotments online through MyPay. You must submit DD Form 2558 (Authorization to Start, Stop or Change an Allotment) through your Finance Office (FO)/Defense Accounting Office (DAO) to start your allotment.
Armed Forces Mutual only knows when your allotment starts after we receive your first month’s allotment. If you have specific questions regarding your allotment amount, please contact your Finance Center.
DFAS remits their allotments to Armed Forces Mutual on the first business day of every month.
If this happens, we suggest you contact your Finance Office to ensure it will begin the following months. Unfortunately, Armed Forces Mutual cannot disburse your loan funds until your allotment starts and we receive your first month’s payment.
We will deposit your loan into your AFB account by the second business day of the month that we receive your first payment. We will notify you by email when the deposit is wired to AFB. Please ensure the email in your Armed Forces Mutual account is up to date in the Member Center.
If your allotment has started and you have not yet received your loan, that means your allotment has not yet been transferred to Armed Forces Mutual. Only once your money has been transferred to Armed Forces Mutual will your loan be deposited into your AFB account.
Unfortunately, you must wait until your allotment starts and Armed Forces Mutual receives it. The CAP Loan is an unsecured loan that relies on a scheduled payment stream to keep the costs of the program low.
EZPay is a monthly automatic electronic funds transfer from your checking account for payment of premiums, dues and/or loan payments. Your bank account will be charged after the 1st business day of each month for the repayment of your CAP Loan. The first payment will include all past-due premiums and/or dues, if applicable. You may cancel this authorization by notifying Armed Forces Mutual with 30 days’ written notice.
Complete Armed Forces Mutual’s EZPay Enrollment form. To set up your EZPay payments, we must first issue you a life insurance policy and set up processing in EZPay. Once we have issued your policy to you, we will set up the EZPay account for you.
No. The EZPay process is a batch routine that requires all bank drafts to occur at the same time.
Your CAP Loan will be funded when Armed Forces Mutual receives final confirmation from our bank that your EZPay draft was successful. You will see your deduction in your account 1-2 weeks prior to us receiving that final report.
There are a few of scenarios that may occur:
When we inform you that the funds were not available for draft from your account, we are relaying to you what the bank informed us. Typically, on the day that we tried to extract the draft, your bank reported to us that funds were not available, regardless of how much money you had in your account. Armed Forces Mutual does not know how much money is in your bank account.
Your loan will be deposited in your AFB account by the 18th of the month your bank account was drafted. We will notify you by email when the deposit is wired to AFB. Please ensure the email in your Armed Forces Mutual account is up to date in the Member Center.
Armed Forces Mutual partners with AFB to help us contain the overhead expenses associated with administrating our low-interest-rate CAP Loan program. You do not need to contact AFB until you receive loan approval from Armed Forces Mutual, unless you have specific questions about the bank’s services or the bank contacts you regarding your account setup. AFB offers a robust checking account option that includes access to 24,000+ ATMs with no surcharge and provides Military Early Pay.
Unfortunately not. Armed Forces Mutual partners with AFB to help us contain the overhead expenses associated with administrating our low-interest-rate CAP Loan program. We only wire funds to AFB.
AFB has a department dedicated to servicing Armed Forces Mutual’s CAP Loan program. The bank will notify you once your account has been opened to assist you with any questions or concerns you may have regarding your checking account, as well as to notify you about when you can expect to receive your new account information.
No. You will receive AFB's welcome package prior to any CAP Loan funds being deposited into your account. We recommend you verify your account balance before you attempt to make any payments from your account.
Typically, you will receive your AFB welcome package within 10-14 days after your Armed Forces Mutual policy is issued.
When we fund your CAP Loan, we will provide you with AFB’s contact information via email. You may contact AFB by phone (see above: Who should I contact for answers to my life insurance policy or CAP Loan questions once they have been issued?) to work with them on different ways to access your funds. If you are near an AFB branch, you may also visit the branch in person to work with a representative who can help you access your funds.
If we at Armed Forces Mutual have communicated to you that your loan has been funded, it has. We do not communicate that to you until we confirm the funding of your loan. The AFB service representative you are working with cannot see the "wire." We recommend you wait 24 hours and then call AFB to check the status. If the funds are still not there, please contact us at 800-522-5221.
AFB may have an account-related question regarding information in your CAP Loan application. For details, contact AFB's CAP Loan Department at 844-72SERVE (73783).
For details about your bank account, please review the welcome package AFB sends you before making any decisions about keeping or changing your account with them. AFB has provided a special account just for Armed Forces Mutual Members with CAP Loans.
If you do decide to withdraw your funds from AFB, you may transfer them by writing yourself a check, withdrawing cash from an AFB branch, or contacting AFB by phone (see above: Who should I contact for answers to my life insurance policy or CAP Loan questions once they have been issued?) to complete a wire transfer to your bank of choice. Fees may apply. Once you have transferred your funds out of AFB, please review the account terms and conditions provided in your new account packet or contact AFB to avoid account fees.
There is no requirement for you to close your account with AFB even if you withdraw funds; you are welcome to keep the account open for your continued personal use. The benefits of keeping your AFB account include:
A credit report is a detailed record of your credit history, prepared by a credit bureau. It includes information such as your personal details, credit accounts, payment history, and any public records like bankruptcies or liens.
Armed Forces Mutual will use your credit report to evaluate your financial responsibility and determine your creditworthiness. This helps us decide if we can approve your CAP loan.
Armed Forces Mutual uses Experian. Generally, lenders use credit reports from one or a combination of the three major credit bureaus: Experian, Equifax, and TransUnion. These agencies collect and maintain credit data.
When we check your credit report as part of your CAP Loan application, it's considered a “hard inquiry,” which may slightly affect your credit score. However, checking your own credit report is considered a “soft inquiry” and does not impact your score.
Your credit report generally includes:
Armed Forces Mutual will primarily use your Experian Credit Score to determine your qualification for the CAP Loan.
Your credit score may be different at each of the credit bureaus depending on formulas they use to calculate your score. It is a numerical summation of your financial responsibility and creditworthiness.
Yes, you may request a free credit report annually from each of the three major credit bureaus through AnnualCreditReport.com. Additional copies may be purchased directly from the credit bureaus.
If you identify an error, you should:
Yes, you can improve the credit score indicated in your credit report by:
Read more on Armed Forces Mutual's learning hub on action steps you can take to improve your credit report, increase your credit score and develop new habits around budgeting, saving and the use of debt.
Your credit report can be reviewed by organizations that you authorize such as lenders, landlords, employers and insurance companies.
If your application is denied due to your credit report, you have the right to:
Yes. Armed Forces Mutual will report your CAP Loan repayment performance to Experian. The other credit bureaus will often be able to see the credit information as well. CAP Loans and other personal loans that perform as agreed help improve your credit report and can increase your credit score.
Yes, we handle your credit information with strict confidentiality and in compliance with data protection regulations. However, it’s also important to monitor your own credit activity to protect against identity theft.
If you have additional questions, please contact the Armed Forces Mutual Members Benefits or Policy Services team at 800-522-5221.