Sometimes it’s called “two-step verification” or “multi-factor authentication.” Either way, two-factor authentication adds a deeper level of security when you log into the Armed Forces Mutual Member Center, helping to protect the data and other information stored there. It is called “two-factor” because it adds a second layer of security by delivering a secondary passcode to an email address or phone number that has been previously verified as belonging to you. That passcode must then be entered on the Member Center in addition to your standard password, in order to access the site.

Protecting you is what Armed Forces Mutual is all about. By adding two-factor authentication to your login process, we can help better ensure no bad actors are able to access your personal information through the Member Center.

The new login process will be nearly as fast as it has always been. It simply has one more step added in.

Once an authentication code is sent to either your email or phone, you will have 10 minutes to use it to log in. The code expires after 10 minutes and you will have to re-initiate the authentication process if you do not enter it within that time.

From now on, you will need to enter a new authentication code each time you log into the Member Center. At login, you will be asked to select “email” or “text” to receive an authentication code for your new session. You may opt out of two-factor authentication at any time in your Account Settings under the My Profile tab.

The email or text message you receive containing your authentication code will direct you back to the Member Center to enter the code into the appropriate field. You will then click “Submit” to enter the Member Center.

You will receive a six-digit number to enter into the appropriate field on the Member Center login page.

Yes. However, for your security, we don’t recommend it. Should you want to remove the authentication process from your login experience, you may do so any time by changing your preferences in the Member Center. Just follow the “Disable” instructions you see there. Please note that all Armed Forces Mutual Members are required to use two-factor authentication to log into the Member Center the first time they log in following deployment of this new security protocol.

If you don’t receive an email within a couple of minutes of initiating it through the Member Center, check to see if it has been delivered to your Spam or Junk email folder. If you find it there, be sure to add [email protected] to your Safe Senders list. You should also ensure that the email address you have on file with AAFMAA is up to date. You can initiate a new code via the Member Center login page.

If you need further assistance, please call 1-800-522-5221 (Select Option 5).

If you don’t receive text message within a couple of minutes of initiating it through the Member Center, make sure the phone number you have on file with AAFMAA is up to date. You can initiate a new code via the Member Center login page.

If you need further assistance, please call 1-800-522-5221 (Select Option 5).

If you aren’t able to enter the authentication code within 10 minutes before it expires, you can initiate a new authentication code via the Member Center login page.

You can choose whether or not you want us to remember the device or browser you are using to make the two-factor authentication process a little easier. It’s another way our security system will know it’s you logging into the Member Center.