Support & Guidance

Frequently Asked Questions

Find answers to the most common questions about our life insurance policies, Membership with Armed Forces Mutual, benefits, and security. We’re here to help you make informed decisions with confidence.

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Policy Information & Support

Life Insurance with Armed Forces Mutual

Will I receive my annual Armed Forces Mutual policy statement?

Yes. If you own an Armed Forces Mutual life insurance policy issued prior to February of the previous year in which you obtained it, you will receive an Annual Statement.

All annual statements are posted in the Member Center. Most new Members receive their annual statements there. 

If you prefer paper delivery, please visit the Member Center and select “Account Profile,” then “Delivery Preferences.” You can decide whether to receive your statements online or through the mail.

Why do I receive separate statements for each of my policies?

Armed Forces Mutual Members who own fewer than five policies receive separate statements to ensure that no one receives another Member’s statement. We consolidate statements for Members who have more than five policies.

How can I change the beneficiary on my life insurance policy?

If you would like to change your beneficiary, just download the form under the Decision Center tab choose Beneficiary Designation Form. Print the Beneficiary Designation Form, complete, sign, date and either email it to beneficiary@aafmaa.com, fax to 1-888-210-4882 or mail to 1856 Old Reston Avenue, Suite 200, Reston, VA 20190.

Can my life insurance policy beneficiary be a minor?

Yes. However, it’s a good idea to seek legal advice when naming a younger beneficiary. We cannot pay the claim until we receive legal documentation, usually a court order, informing us to whom we should send the payment.

Is the death benefit of my life insurance policy taxable to my beneficiary?

No. Your beneficiary will receive the death benefit income tax free. There may or may not be an estate tax that is payable.

Why do I need to add a Successor Owner to my life insurance policy?

Owners of a life insurance policy covering someone else should always appoint a successor owner so the policy transfers easily when the owner dies. Your loved ones will then avoid time-consuming and costly administrative steps with the court. 

The form to appoint a successor owner can be downloaded at aafmaa.com/forms. Or, contact Policy Services at policyservices@aafmaa.com or 800-336-4538, Monday-Friday, 8:30 a.m. to 5:30 p.m. EST.

Where can I find my CAP Loan balance?

If you participate in the Career Assistance Program (CAP), your loan balance, as of the statement period, will be indicated on the bottom of your statement. For current information on loan balances, visit our Member Center, or contact Armed Forces Mutual Policy Services at 1-800-336-4538. You will also find your CAP Loan balance (as of the statement period) on the bottom of your Annual Statement.

What is Wealth Builder Life Insurance?

Wealth Builder Life Insurance is 1 comprehensive plan with 4 retirement solutions to help members of the military community, their spouses, and widows/widowers prepare for their changing needs in retirement and confidently achieve a secure financial future. At its heart, you get a net single premium Value-Added Whole Life insurance policy.

Who should take advantage of a Wealth Builder Life Insurance policy?

Generally, Wealth Builder is suited for Members near or in retirement, interested in growing cash value at a high crediting rate in a secure life insurance policy, but who might not meet medical underwriting requirements of a standard permanent policy. However, Members of any age can qualify.

Are there any medical requirements to obtain a Wealth Builder Life Insurance policy?

Wealth Builder does not require applicants to submit any medical records or physicals. There is no extensive medical underwriting for approval, but you must be able to answer “no” to three questions on the application:

  1. The Insured must not be in a hospital
  2. Confined to bed, or
  3. Have a known terminal illness expected to result in death within two years of issue.
What is the net single premium for Wealth Builder Life Insurance?

Wealth Builder has a net single premium of $750 per $1,000 of death benefit, with a minimum of $10,000 coverage. That means you pay one single premium and your policy is paid-up for the rest of your life. You’ll never have to worry about making another premium or your policy lapsing.

What does my single-premium Wealth Builder Life Insurance buy me?

With Wealth Builder, you buy 1 simple plan and get 4 retirement solutions built in:

  1. Permanent life insurance coverage, which grows a cash value at Armed Forces Mutual’s industry-leading 5.1% crediting rate*;
  2. The ability to convert your cash value into a stream of income and create your own pension, with no fees;
  3. A Long-Term Care Settlement Option (LTCSO) that can give you access to your death benefit while you are still alive should you need help covering long-term care costs; and
  4. The ability to take out a policy loan or even surrender the policy and receive the cash value back with no penalties from Armed Forces Mutual.
Can I lose money in Wealth Builder Life Insurance?

Unlike other risky investments options, the cash value in your Wealth Builder Life Insurance Policy will not decrease. There are no upfront fees, commissions or hidden charges.

What is Armed Forces Mutual’s current crediting rate for Wealth Builder Life Insurance?

The cash value and death benefit for Wealth Builder grow based on Armed Forces Mutual’s present crediting rate, currently 5.1% for 2025, minus an administrative cost (currently 0.75%, for mortality and expenses). 


These rates are NOT guaranteed and are subject to change. The guaranteed minimum crediting rate is 2.5% (less 0.75% administrative cost, for a net guaranteed return of 1.75%).

How can I access my Wealth Builder Life Insurance cash value?

You may access your Wealth Builder Life Insurance cash value any time by taking out a policy loan, annuitizing the cash value, or surrendering your policy. 


If you choose to surrender your policy, you will receive all of your money back — both the premium paid and any interest earned. If you receive the funds before you are age 59-½, you may have to pay a 10% tax penalty on the interest earned to the IRS. 


Alternatively, after holding the policy for 10 years, you may convert your Wealth Builder Life Insurance policy into a lifetime annuity payment. Additionally, at any time you may take a policy loan of up to 75% of the cash value in the policy.

What happens to my Wealth Builder Life Insurance policy if I annuitize its cash value?

Once you annuitize the cash value, the life insurance policy and death benefit terminate and monthly payments (guaranteed for life) will begin.

Are there any limitations to my Wealth Builder Life Insurance policy?

A graded death benefit applies only to issue ages 78 and higher and will pay 90% of the initial death benefit in year one, 95% in year two, and 100% in year three, and thereafter. 

The Wealth Builder policy is also subject to standard two-year contestability and suicide clauses. In addition, it is a Modified Endowment Contract (MEC) and subject to TAMRA rules, including a 10% tax penalty from the IRS on interest withdrawn before age 59-1/2.

Is my Value-Added Whole Life Insurance guaranteed?

Yes. Your Value-Added Whole Life Insurance policy is guaranteed over the life of the policy to earn a minimum crediting rate (specified in your policy) less charges for mortality and expenses. The initial death benefit is guaranteed for your life. Your premium is fixed and will never increase.

Can I pay a one-time lump sum for my Value-Added Whole Life Insurance policy?

Yes. Armed Forces Mutual offers a single premium payment option upon approval and that lump sum becomes the base of your cash value. Your death benefit and cash value will keep growing over the years. However, we don’t recommend this option if you intend to borrow money from the cash value in the future because you will have to pay taxes and, if you are under the age of 59-½ when you borrow, you will also have to pay a 10% penalty to the IRS.

Can Armed Forces Mutual forecast how my cash value and death benefit will grow?

Armed Forces Mutual can create a growth projection when you request an application and another one when your policy is issued. In that projection, you will see the growth based on a minimum guaranteed crediting rate and growth based on our current crediting rate (adjusted annually and not guaranteed). You must apply for an additional policy to increase the death benefit on the policy.

What is the difference between the cash value and the death benefit for beneficiaries?

The beneficiary will only receive the death benefit. 

The cash value is money that is available to the insured while the insured is still living. The insured can borrow up to 75% of the cash value or can cancel the policy (as described above) and get 100% of the cash value or premiums paid, whichever is greater.

How does my cash value increase?

Three factors affect cash value increases:

  1. Premium: All premium payments are added to the cash value
  2. Expenses: Any insurance and expense charges are deducted
  3. Cash Value: The cash value is then credited with monthly interest

It’s important to note that, as long as you keep your policy in force, the growth in your cash value is not taxable. However, if the policy is surrendered, or cancelled (as described above), any cash value in excess of the premiums paid is taxable income and reported to the IRS on a form 1099R. Also, the death benefit goes to the beneficiary(s) tax free.

What are the administrative transaction fees associated with my life insurance policies?

Insurance policy loans (whole life policies only):

  • Loan proceeds by First Class Mail: No charge
  • Loan proceeds by USPS Priority Mail or FedEx: $8.00 (deducted from loan amount)
  • Loan proceeds by USPS Express Mail: $20.00 (deducted from loan amount)
  • Loan proceeds by electronic transfer (ACH or Wire): $10.00 (deducted from loan amount; Member’s bank may charge additional fees.) 

Cash surrender of a whole life policy:

  • Check by First Class Mail: No charge
  • Check by FedEx: $8.00
  • Check by USPS Express Mail: $20.00
    Insurance claim settlements:

Insurance claim settlements:

  • Life annuity (for life, 10 years, 15 years or 20 years): No charge
  • Interest only: No charge
  • Lump sum by check: No charge
  • Lump sum deposit by FedWire ($100,000 or more only): No charge (Member’s bank may charge additional fees)

Exercise of Long-Term Care Settlement Option (LTCSO; whole life policies only):

  • Administrative Fee: $20/month while LTCSO is in effect

Returned Checks:

  • Returned check for insufficient funds: $25

All fees are subject to change without notice.

My death benefit did not increase this past year. Why?

There are two reasons why your Death Benefit may not have increased this past year:

  1. Recently issued policies must typically be in force for several years before the policy’s cash value reaches the point at which the death benefit begins to increase.
  2. Older policies that have experienced artificially high growth in the past may have been converted to a more conservative basis for cash value, temporarily causing the death benefit to stop increasing.
  3. Death benefit increases will resume when the cash value growth is sufficient to support an increase in the death benefit again.
How is the monthly increase in my cash value computed?

Three factors affect cash value increases:

  1. Premiums: All premium payments are added to the previous month’s cash value.
  2. Expenses: Deductions for administrative costs, acquisitions costs, services costs, and mortality costs are subtracted.
  3. Cash Value: After a premium, if any, is added and expenses are deducted, the balance of the cash value is credited with the monthly equivalent of the current annual crediting rate to create a new cash value amount.
What is a negative contingency fund reserve adjustment?

Adjustments to your policy’s portion of Armed Forces Mutual’s contingency fund reserves may be required to cover the unamortized acquisition costs of establishing your policy or to insulate the Association from the effects of short-term fluctuations in mortality and investment experience.

What is a Modified Endowment Contract (MEC)?

When premiums are paid into a life insurance policy more quickly than normal (usually less than 7 years), the policy is still a life insurance policy but it is considered a Modified Endowment Contract, or MEC, by the IRS.

How does a life insurance policy become an MEC?

Under the Technical and Miscellaneous Revenue Act of 1988 (TAMRA), the federal government limits the amount of money that can be paid into a life insurance policy within the first 7 years from the date of issue. This is referred to as the 7 Pay Test. If the amount paid within the first 7 years exceeds the limit, the policy will be classified as a MEC.

Are Single Premium policies considered MECs?

Yes. TAMRA makes any net single premium life insurance policy, such as Armed Forces Mutual’s Wealth Builder Life Insurance and Single Premium Value Added Whole Life policies, an MEC.

How is an MEC policy taxed?

Gains on MECs are taxed first for any withdrawals, either by loan or cash surrender, under last in first out (LIFO) accounting. The cost basis is not taxed; however, it will be considered the last money to come out of the MEC for tax purposes. The gain is taxed as ordinary income to the owner.

Are there additional penalties for policy withdrawals?

Yes. If you make any withdrawals before age 59-½, it will be subject to a 10% penalty on the amount of any gain.

Is the death benefit of an MEC policy taxed?

The death benefit of a MEC can be passed on to a beneficiary tax free.

Can an MEC policy be reclassified as a life insurance policy?

No. Once a life insurance policy is classified as an MEC, it cannot be changed back to a non-MEC policy.

Are there any implications if I have multiple MEC policies as opposed to a single, larger policy?

The IRS considers Wealth Builder Life Insurance, or any other MEC policy, issued by the same insurer to the same policyholder during the same calendar year, to be aggregated when determining the amount of any distribution that is taxable.

What are the potential tax implications of having multiple MEC policies?

If you decide to cash surrender one of several life insurance policies purchased during the same calendar year, you will have to pay taxes on the interest earned for all of the policies using the proceeds from that first policy. When you cash surrender subsequent policies, since you have already paid some or all of the taxes, you will pay less tax on the gain for those subsequent policies. Ultimately, the amount of total taxes if the policies are surrendered will be the same, because the tax basis of the subsequent policies will be increased to reflect the taxes already paid. 

 

There will be no impact on policies that are annuitized, if all policies surrendered simultaneously, or if the policy owner dies.

Does an MEC policy, such as Wealth Builder Life Insurance, make sense for someone like me?

Yes, it may. Although these policies have a slightly reduced tax benefit if they are cashed in separately, they still serve as a stable retirement planning tool. MEC policies are good alternatives to annuities, which immediately become taxable upon the death of the owner.* 

All Armed Forces Mutual life insurance benefits pass tax-free to heirs. Wealth Builder Life Insurance can be appropriate for Members who do not qualify for other insurance products, for Members looking for a way to leave a tax-free inheritance to family members, or for Members who wish to annuitize their policies and receive a steady stream of income for the remainder of their life.

For more information, please contact a Membership Coordinator at 1-800-522-5221

*The information provided in this FAQ should not be construed as specific tax advice. Please consult a qualified tax advisor for more information.

Membership Basics

Understanding Armed Forces Mutual Membership

How do I become an Armed Forces Mutual Member?

You become a Member when you purchase one of the following: an Armed Forces Mutual life insurance policy, AAFMAA Wealth Management & Trust LLC services or a mortgage to buy, build or refinance a home with AAFMAA Mortgage Services LLC.

Where can I find my Armed Forces Mutual Membership number?

Your Membership number (or Customer Number) is written on your Membership card. It is also the first 4-6 numbers of your insurance policy. 

If you need assistance, please call us toll-free at 800-336-4538, weekdays from 8:30 a.m.- 5:30 p.m., ET. Or, speak with a Membership Coordinator toll-free at 1-800-522-5221, between 5:30 p.m. and 7:00 p.m., ET.

Is my death benefit taxable to my beneficiary?

No. Your beneficiary receives the death benefit income tax-free; however, there may or may not be a payable estate tax.

Where can I find my policy number?

Your policy number is provided on your Certificate of Insurance, which you received upon approval of your application. It’s also located on your Annual Statement.

What if I don’t have an email address?

If you don’t already have an email address, please sign up for one. It will be required to access our online Member Center. We also use it to communicate changes and updates to your account information, and you will use it to log in to your Armed Forces Mutual account.

What is my Armed Forces Mutual Customer Number (CN)?

Your Customer Number is also referred to as your "Member number.” It is provided on the Membership Card you received when your initial policy was issued. It is also the first 4-6 numbers of your insurance policy.

 

Customer Numbers contain numbers only. For example, policy number 123456-1 is customer number 123456 — minus the dash and extra number.

Is the Armed Forces Mutual Member Center secure?

Yes, we use SSL (Secure Sockets Layer) to encrypt all of the data that is transmitted from your computer to the server.

How secure are the documents in my Digital Vault?

All of the documents you upload to your Armed Forces Mutual Digital Vault are kept safe, secure, and private.
 
More specifically, Armed Forces Mutual complies with the Federal Information Security Management Act (FISMA) and has established security measures in our application environments. We impart controls into the IT systems lifecycle to ensure the confidentiality, integrity, availability, and non-repudiation of information. Data is safeguarded using industry standards and best practices. Data classification and retention programs are in place and applied encryption techniques are used. Armed Forces Mutual extensively utilizes Secure Sockets Layer (SSL) and security software, protocols and devices within the operational infrastructure to provide protection to Armed Forces Mutual websites, systems and data.

Account Security

Two-Factor Authentication (2FA)

What is “two-factor authentication”?

Sometimes it’s called “two-step verification” or “multi-factor authentication,” two-factor authentication adds a deeper level of security when you log into the Armed Forces Mutual Member Center, helping to protect the data you provide and other information stored there.

It is called “two-factor” because it adds an extra layer of security by delivering a secondary authentication code to an email address or phone number that has been previously verified as belonging to you. Once you receive that 6-digit code, you must enter it in addition to your standard password, in order to access the Member Center.

Why does Armed Forces Mutual require Members to use two-factor authentication to enter the Member Center?

Armed Forces Mutual is all about protecting you, whether that’s your finances or your personal security. By adding two-factor authentication to the login process, we can help better ensure no bad actors are able to access your personal information through the Member Center.

Once an authentication code is sent to me, how long do I have to use it?

An authentication code sent to either your email or phone expires after 10 minutes, so you should use it as quickly as possible. Otherwise, you may have to re-initiate the authentication process.

How often do I have to use an authentication code to log in?

Unless you opt out of using two-factor authentication, each time you log into the Member Center you will need to enter the additional authentication code. At login, you may select “email” or “text” to receive the 6-digit code for your new session. 

You may opt out of two-factor authentication at any time in your Account Settings under the “My Profile” tab.

Where do I enter the authentication code once I receive it?

The email or text message you receive containing your authentication code will direct you back to the Member Center to enter the code into the appropriate field. You will then click “Submit” to enter the Member Center.

Can I opt out of using two-factor authentication?

Yes. However, for your security, we don’t recommend it. 

Should you decide to remove the authentication process from your login experience, simply change your preferences in the Member Center by following the “Disable” instructions you see there. 

Please note that all Armed Forces Mutual Members are required to use two-factor authentication to log into the Member Center the first time they log in.

What if I don’t receive an email with the authentication code?

If you don’t receive an email within 10 minutes of initiating it through the Member Center, check to see if it has been delivered to your Spam or Junk email folder. If you find it there, be sure to add security@aafmaa.com to your Safe Senders list. You should also ensure that the email address you have on file with Armed Forces Mutual is up to date. You can initiate a new 6-digit code via the Member Center login page.

What if I don’t receive a text message with the authentication code?

If you don’t receive a text message within 10 minutes of initiating it through the Member Center, make sure the phone number you have on file with Armed Forces Mutual is up to date. You can initiate a new code via the Member Center login page.

What if I miss the 10-minute timeframe to use the code?

If you aren’t able to enter the authentication code within 10 minutes before it expires, you can request a new one via the Member Center login page.

Why is Armed Forces Mutual asking to remember my device or browser?

You can choose whether or not you want us to remember the device or browser you are using to make the two-factor authentication process a little easier. It’s another way our security system will know it’s you logging into the Member Center.