| For all members including grandfathered members |
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| Expeditious payment |
| Death benefit is usually initiated on the day AAFMAA receives the death certificate. Settlement options are provided and paid upon selection by beneficiary. |
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| Claims initiation plus continuous follow-up |
| Notification to government agencies and life insurance companies, initiation of claims process, and assistance to surviving family in completing and forwarding claim requests for prompt receipt of benefits. Continuous follow-up to ensure that the full benefit is paid. |
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| Claims representation plus follow-up in disputes |
| Initial inquires and follow-up work in claims disputes. |
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| Lifetime individualized benefit notification |
| Notification of changes in laws impacting survivor benefits, e.g., new eligibility criteria under Agent Orange regulations, restored Social Security and educational benefits in special cases. |
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| Social Security notification |
| Notification of possible income change when spouse reaches age 60, 62, and 65, and when children approach ages 16 and 18. |
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| Financial Awareness Service |
| Information about existing holdings in response to family member questions, including an assessment of their financial position. |
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| Annual statement of spouse entitlements |
| A personalized report of the spouse's entitlements and annuities. |