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Survivor Assistance Services

Caring Assistance in Time of Need

  • CheckmarkExpeditious Payments
  • CheckmarkClaim Initiation
  • CheckmarkAdvocacy
  • CheckmarkSurviving Spouse Continued Support
  • CheckmarkOnly available for AAFMAA members or retired/separated military personnel

About This Plan


  • When a Member passes away, an AAFMAA Survivor Benefits counselor will step in with the surviving spouse and dependents to assist with important and time-critical next steps, including:
    • Notifying DFAS of the member’s passing and assisting the surviving spouse with all necessary forms and survivor benefits
    • Initiating the AAFMAA Life Insurance policy death claim and discussing settlement options
    • Notifying the VA of the member’s passing and assisting with all necessary claim forms
    • Contact other life insurance companies and associations listed on your profile

Who it's for:

  • Current AAFMAA Members Surviving Spouse
  • AAFMAA Member Surviving Dependents

Although death is not an easy thing to think about, that's exactly why you should take time now to help your loved ones prepare now for the day you won't be here. Download our Military Survivor Checklist to ensure they are prepared for steps they will need to take to claim the benefits you've earned through your military service. If you are an AAFMAA Member, your survivors will receive full, personal assistance from our Survivor Assistance Services (SAS) team when the time comes. Visit the SAS section of the AAFMAA Member Center to download the Member version of our Military Survivor Checklist, which will inform you and your loved ones of all of the steps we will take on your behalf.


A Closer Look

Expeditious Payments

Our compassionate, highly trained staff will explain our policy settlement options so that beneficiaries can make the right choice for their needs. Death benefits can be initiated as soon as we receive an original death certificate.

Claims Initiation

We’ll notify government agencies and life insurance companies to initiate their claims processes and assist with completing and forwarding claim requests so benefits are received promptly. We will continuously follow-up to ensure that benefits are paid in full.


We’ll make initial inquiries and do the follow-up work in claims disputes, acting as advocates for your loved ones.

Surviving Spouse Continued Support

We’ll continue to support your surviving spouse after you are gone by sending them a personalized report on their benefits and entitlements.

In order for AAFMAA to swiftly process claims and secure survivor benefits, we suggest you visit the AAFMAA Member Center and ensure we have copies of the following documents we consider essential (if applicable to you):

If you have digital copies of your essential documents, you may upload them to your secure Digital Vault in the AAFMAA Member Center by following these simple instructions. While you are there, please be sure to update any missing or inaccurate profile information.

Other Important Documents

  • Birth Certificates
  • Death Certificate(s) of spouse/former spouse and dependents
  • Legal Documents (Wills, Powers of Attorney, Estate plans)
  • Civil Service Pension
  • Notification of disabled adult children
  • Non-AAFMAA life insurance policy information